Counterfeit Krazy Klean products are not Krazy Klean

We are writing to warn customers about counterfeit products sold under our name, to explain how the authentic product works, and to help you make sure you have the real thing.

Why we are making this statement

Beginning in September 2025, counterfeit products began appearing that use our intellectual property and imitate Krazy Klean. By February 2026, there were hundreds of competing and counterfeit listings.

These products are not made by us, are not made to our design, and do not contain our technology. When a counterfeit does not work as expected, the disappointment is real - but it is not a fair test of authentic Krazy Klean. Much of the recent negative commentary about Krazy Klean reflects these counterfeit products, not the authentic product we have sold since 1988.

We take this seriously because it misleads customers and violates our patent and intellectual property rights. We are pursuing action against counterfeit sellers through the appropriate channels.

What authentic Krazy Klean does - and does not do

Krazy Klean was co-developed in 1988 by Steve Berenson and David Weck. It drops into the toilet tank and uses Hydro-Mineral Magnet Technology to change how minerals in the water behave, so they are less able to bond together and form new scale and staining.

• It prevents new buildup. Authentic Krazy Klean is designed to prevent new mineral scale and stains from forming.
• It does not remove existing scale. If scale and staining are already present, clean them first. Krazy Klean cannot remove buildup that was there before it was installed - and earlier misunderstanding on this point has also led to unfair reviews.
• It is chemical-free. There are no tablets to replace and no chemicals inside the authentic product.

Judged on what it is designed to do - prevention, not removal - authentic Krazy Klean should be evaluated on new buildup after installation in a clean bowl and tank.

How to spot a suspected counterfeit

Check these points before you install a product sold as Krazy Klean, and before you judge it in a review:

• Chemicals inside: If it contains, releases, or is described as using chemicals, cleaning agents, or tablets, it is not authentic.
• No Hydro-Mineral Magnets: Authentic Krazy Klean is built around Hydro-Mineral Magnet Technology. A look-alike without it is not the same product.
• An unfamiliar seller: Be cautious with marketplace sellers, ads, and social posts using our name and images who are not Krazy Klean. 
• Claims it removes existing scale: Authentic Krazy Klean does not promise that. A listing promising instant removal of old buildup is misstating the product.

The safest way to buy

Buy only through Krazy Klean's official website, krazyklean.com, and official social channels - including our official Facebook Page at https://www.facebook.com/KrazyKleanLabs (@KrazyKleanLabs) or from our Amazon store. Do not rely on a product photo alone - counterfeiters copy images and language. The seller and what is inside the product matter. If a listing looks suspicious, check with us first.

If you think you bought a counterfeit

• Keep the product, its packaging, and your order confirmation.
• Take clear photos of the product, packaging, and seller listing.
• Contact Krazy Klean at info@krazyklean.com or through our official Facebook Page (@KrazyKleanLabs), with those photos and the seller's name.
• Report the listing to the platform where you bought it as a suspected counterfeit, and if you reviewed it, note there that it was a suspected counterfeit.

What we are asking platforms and reviewers to consider

Reviews and ratings only help customers when they describe the product actually sold. We ask that reviews of counterfeits not be counted as reviews of authentic Krazy Klean, and that counterfeit listings using our name and intellectual property be removed promptly. We will publish updates through our official channels as this work continues.

Thank you for checking before you buy, and for supporting the original product.

For publication on krazyklean.com and Krazy Klean's official Facebook and Instagram.