Returns & Refunds

Returns

Our policy lasts 10 years. If 10 years have gone by since your purchase, unfortunately we can’t offer you a refund, but we can provide you with an exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 

Our Refund policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund, but we can provide you with an exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@krazyklean.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@krazyklean.com

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

To return your product, you should mail your product to: 12875 NE 14th Ave North Miami, Florida 33161

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURN POLICY

Under the Krazy Klean Guarantee, if you have any problems with Krazy Klean products in the next 15 days, you can return it for a full refund as long as you bring in the receipt.
Please allow 3-5 business days to process your return request. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed.

Item must be in its’ original packaging and in perfect, unused condition. Sorry, shipping costs will not be refunded.

Special orders are final sales and cannot be returned or exchanged.

Regular orders can be returned within 15 days of receipt in their original packaging. Please notify us by email at before the return.

DAMAGED PRODUCTS

Krazy Klean provides the strongest packing to protect the goods from damage. In case of defect or breakage in transit, please email us at to ask for help. Krazy Klean will replace the item at no cost to you.

Please do not send the product back to us without contacting us first.